June 1, 2022 - Kenya Medical Supplies Authority (KEMSA) CEO Terry Ramadhani has assured stakeholders that reforms at the Authority have commenced in earnest.
Speaking during a courtesy call by a delegation from the Pharmaceutical Society of Kenya (PSK), Kenya Medical Association (KMA), Kenya Dentists Association, and the National Nurses Association of Kenya (NNA-Kenya), Ms Ramadhani emphasized the Authority's commitment to maintaining a consultative approach in its operating model.
The delegation included PSK Chairperson Dr Louis Machogu, PSK CEO Dr Daniella Munene, KMA President Dr Were Onyino, NNA-Kenya National 2nd Vice Chairperson Mr Dennis Ngao Mbithi, and KDA President Dr Tim Theuri.
Ms Ramadhani outlined her three-pronged approach, which includes operational excellence, superior customer experience, and organizational repositioning to meet stakeholder needs.
“The KEMSA management and staff teams are working hard to drive operational excellence by ensuring that we provide effective and efficient services to our customers,” Ms Ramadhani said. She added that “On this reform journey, we will walk together with our stakeholders to foster trust while we continue to ensure that we are responsive to their needs.”
PSK Chairperson Dr Daniella Munene reiterated the professional stakeholders’ commitment to facilitating reforms at KEMSA, emphasizing the importance of healthcare professionals upholding their professional ethics to guarantee organizational effectiveness.
Dr Munene stated, “We have had a fruitful engagement with KEMSA, and we are reassured that KEMSA is on a restructuring path to meet its statutory mandate. As healthcare stakeholders, we commit to working together with KEMSA teams to provide technical and professional support and ensure that the reforms are smoothly implemented.”
The reforms at KEMSA have shown significant progress, with the Authority successfully reducing its order turnaround time (TAT) from 46 days in February 2021 to 14 days at the end of April 2022. The Authority is also on course to collect more than Kshs 2.7 Billion owed by County governments as part of a stakeholder engagement-focused credit management strategy.