On March 4, 2022, the Communications Authority of Kenya (CAK) fined Airtel Kenya Sh26.3 million and Telkom Kenya Sh11.4 million for failing to meet service quality standards in the last financial year.
The fines were imposed after the mobile network operators failed to meet the 80% compliance threshold set by the CAK. According to the regulator, operators that do not attain this mark will be subject to a penalty of 0.1% of their turnover.
Mobile network operators are evaluated on various parameters, including quality of voice, speech, network coverage, quality of data, and SMS. Safaricom's average performance stood at 95.3%, while Airtel and Telkom stood at 67.4% and 67.2% respectively.
