On Wednesday and Thursday, January 19-20, 2022, Telkom customers in various parts of Kenya faced disruptions to mobile voice and data services. The company has since apologized for the inconvenience caused and assured customers of its efforts to restore services.
According to Telkom Kenya's chief executive officer, Mugo Kibati, the company is reviewing customer queries and taking necessary steps to prevent future network outages. 'We are ensuring that we address and amicably resolve all individual cases that are as a result of this service outage,' Kibati stated.
As a gesture of goodwill, Telkom has announced that it will not bill its customers for the 24-hour period starting from 6:00 pm on Wednesday, January 19, 2022, to 6:00 pm on Thursday, January 20, 2022.
Despite the service outage, Telkom remains a preferred network provider in Kenya, offering competitive data packages, including one that provides up to 180 GB for Sh. 2,000, a significant saving compared to rival networks.
