This archive report was first published on 4 January 2022.
January 4, 2022, marked a unique day for customers of Kentucky Fried Chicken (KFC) in Kenya. The fast-food chain was forced to offer substitutes to its customers due to a shortage of potatoes.
The shortage was caused by the increased demand during the Christmas and New Year period, which led to a major depletion of KFC's potato stock. As a result, the chain had to import more potatoes, but it was too late to meet the demand.
Instead of chips, customers were offered alternatives such as ugali, coleslaw, snack buns, cobs, and extra chicken. A notice was placed in the outlets advising customers to choose substitutes.
Those ordering online were also informed of the options available. KFC took to social media to apologize for the inconvenience and assure customers that the team was working hard to resolve the issue.
"Fam it was truly a Furaha December. Mlikula sherehe with your KFC faves. Ya'll loved our chips a little too much, and we've run out. Sorry! Our team is working hard to resolve the issue. In the meantime here are some SWAP options for combo meals if you are craving our Kuku," KFC said in a notice to its customers.
