This archive report was first published on 21 December 2021.
On December 18, 2021, Kelvin Gakuo, a resident of Lower Kabete in Kiambu, was robbed at gunpoint by thugs who stole his phone and bag containing his laptop, keys, and other valuables.
According to Gakuo, after setting up a new SIM card on Monday afternoon, he discovered that his mobile banking accounts had been compromised by the temporary holders of his device.
Thugs had borrowed Sh6,000 through an M-Shwari loan and Fuliza overdraft, and also changed some of his crucial passwords, blocking access to his Xiaomi and Google accounts, as well as his Kenya Revenue Authority (KRA) account PIN.
Gakuo reported the incident at King'eero Police Station in Kikuyu and is now seeking answers from Safaricom on how they managed to access his accounts.
He also wants to know why Safaricom failed to flag suspicious transactions, asking, 'If I've never borrowed an M-Shwari loan or used Fuliza, then I borrow the maximum amount possible from both, then I withdraw everything, shouldn't that set off
