This archive report was first published on 14 October 2021.
On October 14, 2021, Safaricom announced the integration of NHIF services into the new M-Pesa app, marking a significant step towards providing customers with a one-stop-shop for various services.
The mini-app, which is part of the new M-Pesa app, allows customers to access all NHIF services, including payment and account reconciliation services, which are already live. Procedure approvals are set to become available soon.
The integration of NHIF services into the M-Pesa app is part of Safaricom's ambitious plan to provide customers with access to as many services as possible from one app. The new M-Pesa app has been downloaded by more than 3.8 Million customers since its launch.
According to Dr. Peter Kamunyo, CEO of NHIF, the partnership with Safaricom will enable NHIF to offer members seamless services and broaden access to healthcare by reaching customers wherever they are. The M-PESA Mini-App will save millions of members both the cost and time to access services and enable the Fund to become more efficient by drastically reducing the administrative cost of having to provide services physically.
“The M-PESA Mini-Apps are a key innovation designed to empower a customer to run different day-to-day tasks and errands from the convenience of their phone. We are delighted to partner with NHIF on this M-PESA Mini App which will provide millions of customers with the convenience to access health insurance services on the go, saving them time and money,” said Peter Ndegwa, CEO of Safaricom.
