This archive report was first published on 18 July 2021.
A GSU officer's ID was stolen in 2019 in Nairobi, and his personal details were used to register 9 SIM cards, according to a recent report.
The officer, who wishes to remain anonymous, discovered the issue when he tried to register a new SIM card at a Telkom shop in Wajir.
He was shocked to learn that his ID had been used to register 9 SIM cards, which he had no knowledge of.
‘I am a worried man, I don’t know what the criminals have done under my name or the number of online loans that have been borrowed with these SIM cards,’ he told The Standard on July 17.
Telkom assured the officer that they would de-register the 9 SIM cards, but he remains concerned about the potential criminal activities that may have been committed using his personal details.
He has since taken to social media to express his shock and has called on Telkom to inform customers whenever they want to register another line under their name.
‘Maybe Telkom need to take the Safaricom path of informing customers through their original lines whenever they want to register other lines’
Telkom has defended their registration policy, stating that they verify all information before registering any line and work with security agencies to report suspected cases of unauthorized access to customer documentation.
