This archive report was first published on 12 July 2021.
Nairobi, Kenya, July 12, 2021 - CIC Group has taken a significant step towards streamlining its claims process by launching a self-service portal for garages and assessors.
The portal, which operates 24/7, is designed to serve garage owners, assessors, investigators, and adjusters under the General Business unit.
According to Fred Ruoro, Managing Director of CIC General Insurance, the portal is a significant investment in technology that empowers garage owners and the company to transact effortlessly.
“For a long time, insurance companies have been left behind in technological advancement. With this portal, we have invested in a technology that shortens processes, brings to reality our goal of going paperless and provides efficiency for the benefit of our clientele,” Ruoro said.
The portal automates the bidding system, allowing garage owners to respond to bid invitations online, confirm receipt of repair vehicles, initiate release, and aid the re-inspection process of motor vehicles.
It also enables tracking of turnaround time and improves documentation for garages.
Kamiri, GM Marketing & Customer Experience at CIC Group, emphasized that the platform is part of the company's transformation process, incorporating technology and eliminating paperwork to serve customers efficiently.
“The platform is part of CIC’s transformation process, incorporating technology and eliminating paperwork to serve customers efficiently. Through this innovation, we plan to continue keeping our word, ensuring that we provide our customers and partners with the best customer experience,” Kamiri said.
