This archive report was first published on 24 June 2021.
On June 24, 2021, Kenya Power introduced a self-service portal to facilitate the application process for new electricity connections.
The portal, accessible through the 'My Power' mobile app or website https://selfservice.kplc.co.ke, enables customers to apply for power connections from the comfort of their homes.
Applicants need to provide details on the property, PIN, and ID card through the platform, and will receive a reference number immediately.
Customers can also track the status of their applications using the USSD code 977# or receive text messages from Kenya Power regarding the application status.
According to Kenya Power's CEO and Managing Director Bernard Ngugi, the self-service portal aims to make services more accessible to customers and drive sales.
Notably, the portal has already processed 7,000 applications, and customers are now shielded from fraudsters who may ask for payments during the application process.
The self-service portal is part of Kenya Power's efforts to enhance customer experience, offering additional services such as reporting power outages, prepaid token purchase queries, and submitting meter readings.
