This archive report was first published on 29 June 2019.
On June 29, 2019, Safaricom customers were shocked to receive a message threatening to switch off their SIM cards if they failed to top up as low as KSh 5.
The message, which was sent in the early morning hours, read: "Dear customer, your line is about to get deleted from the network. DON'T let this happen. Simply top up your line with KSh 5 or more to activate it."
However, the company quickly moved to rectify the situation, apologizing for the inconvenience caused and assuring customers that the message was sent erroneously.
"Kindly ignore the message. It was sent erroneously. Apologies for the inconvenience," Safaricom replied to one of its clients.
The message came just hours after the company initiated a drive to repossess bundles from customers who had obtained them illegally.
On June 28, 2019, a technical hitch allowed a section of aggressive subscribers to purchase mega bundles using bonga points, with some customers acquiring bundles worth 64 GB using as low as 100 bonga points.
