This archive report was first published on 25 August 2020.
Certificate of Good Conduct: A Guide to Application and Verification ¶
Published on August 25, 2020
A Certificate of Good Conduct, also known as a Certificate of Good Character, is a document issued by the Criminal Records Office (C.R.O.) that confirms an individual has no criminal record in Kenya.
To obtain a Certificate of Good Conduct, you need to create an account on the eCitizen platform, which can be accessed on a computer or smartphone at ecitizen.go.ke.
Once you have created an account, log in and click on the DCI menu from the dashboard. Proceed to the Make Application button and select the Police Clearance Certificate (adult option). Fill out the required details and submit the information.
After submitting your application, you will be required to pay a fee and receive a confirmation of the same on your mobile phone. You can then complete your application by clicking on the 'complete' button.
Download the C24 form and two copies of the payment receipt. Present your original ID and its photocopy (or birth certificate for minors), two copies of the online payment invoice, and one copy of the C24 printed on both sides to the DCI headquarters or regional police headquarters.
Allow your fingerprints and palm prints to be recorded on a prescribed fingerprint form C24. The next step is to wait for the DCI to process your application.
The processing time for a Certificate of Good Conduct is between two weeks and one month. Once the certificate is ready, you can pick it up at the DCI Headquarters, Nairobi.
To determine the authenticity of a generated certificate, send the word DCI to 21546, which subscribes you to the service. You can also dial 512# from your phone, which prompts you through the verification process.
