This archive report was first published on 21 August 2020.
Customer Service: The Key to Business Success ¶
Angela Muli emphasizes the importance of customer service in her article, highlighting the need to treat customers with respect and appreciation to build trust and loyalty. Published on August 21, 2020, her article provides valuable insights into the ten commandments of customer service.
At the heart of customer service is the understanding that customers are the lifeblood of any business. Without them, companies would not exist. When customers are satisfied, they not only continue to do business with a company but also recommend it to friends and associates.
The Ten Commandments of Customer Service ¶
- Know who is boss: Understand customer needs by truly listening to them.
- Be a good listener: Identify customer needs by asking questions and concentrating on what the customer is really saying.
- Identify and anticipate needs: Customers buy good feelings and solutions to problems, so it's essential to know their needs and anticipate them.
- Make customers feel important and appreciated: Treat customers as individuals, use their name, and find ways to compliment them.
- Help customers understand your systems: Explain how your systems work and how they simplify transactions.
- Appreciate the power of 'Yes': Always look for ways to help customers and make doing business with you easy.
- Know how to apologize: When something goes wrong, apologize and deal with problems immediately.
- Give more than expected: Elevate yourself above the competition by giving customers something they cannot get elsewhere.
- Get regular feedback: Encourage and welcome suggestions about how to improve.
- Treat employees well: Employees are internal customers and need appreciation and respect.
