This archive report was first published on 8 August 2020.
Co-op Bank's New Internet Banking Service has made banking easier and more convenient for its customers. Introduced in 2020, the service enables individuals, businesses, and institutions to access various banking services from the comfort of their homes, via mobile phones or computers.
Some of the services available on the Co-op Internet Banking Service include:
- Transferring cash to another Co-op account in real-time
- Starting, stopping, or amending standing orders in real-time
- Transferring cash to a foreign bank account in foreign currency
- Transferring cash to another local bank account in one working day
- Viewing, downloading, or printing account statements for all Co-op Bank accounts
- Making bulk payments, such as salaries, dividends, loan disbursements, bonuses, and supplier payments
- Ordering cheque books and stopping cheques
- Paying utility bills, such as KPLC, DStv, and Nairobi Water
Existing Co-op Bank clients can self-register by completing an application form and a token collection form. Non-Co-op Bank customers, including businesses, corporate companies, and institutions, require additional documentation, such as a certificate of incorporation, memorandum and articles of association, and national ID/passport copies of the company's directors.
Once the application is approved, a user ID and password are automatically generated by the Co-op Net system and sent to the email address. A token can be collected at a small fee, which is available for those who opt to generate a second password.
The Co-op Internet Banking Service is designed to be convenient, secure, and fast. To self-register, click here.
