This archive report was first published on 6 August 2020.
As Nairobi residents adjust to the 'new normal' of doing business and living during the Covid-19 pandemic, hotels are increasingly turning to online services to stay afloat.
One such hotel is Safari Park Hotel, which has opened its restaurants for online orders within Nairobi. Customers can now place orders through a phone call, email, or the hotel's website.
While its restaurants remain open for sit-in dining and free room service, the online and delivery services segment is rapidly growing. One of the hotel's restaurants, Chiyo, serves authentic Korean and Japanese cuisine, including delicacies such as Samgyeopsal and freshly prepared sushi and sashimi.
"The food just happens to be so varied and excellent that even food lovers from Seoul marvel," said Mercy Muhindi, the public relations assistant at Safari Park Hotel.
The hotel is offering special rates for online orders and has a home-away-from-home office package that comes with a fruit plate. All this is aimed at boosting online business through provision of quality service.
Despite growing online business, Safari Park Hotel has made special arrangements for clients who want to have their meals at the premises. "Guests also want to know they are safe, which the hotel is very keen on. We have implemented all government directives and customised our packages to suit the needs of all our clients," says Mercy Wanjala, the sales and marketing manager.
