This archive report was first published on 3 August 2020.
On August 3, 2020, the Kenya Revenue Authority (KRA) issued a public notice regarding the processing of tax waiver applications.
According to the notice, KRA has rolled out an enhanced system to process waiver applications, with the goal of clearing a backlog of pending applications.
Under the Tax Procedures Act, 2015, Section 89(7), Kenyans can apply for waivers of penalties and interest for failing to file their tax returns on time, provided they meet certain conditions.
Applicants with pending applications will be contacted via their iTax profiles, and they are urged to verify that their contact information, including email address and phone number, is up to date.
Within 30 days of receiving the communication from KRA, applicants must provide evidence supporting their waiver applications. Failure to do so within the deadline will lead to automatic rejection of the application.
"Kindly note that all waiver applications that will not have supporting evidence presented by the specified deadline shall be rejected and the penalty and interest thereof demanded for payment," KRA stated.
Members of the public can reach out to KRA directly with any queries over the process.
Applicants can access the KRA waiver application form on the KRA's iTax platform, under the 'Debts and Enforcement' menu.
While there is no guarantee of success, common reasons for failing to file returns on time include sickness and job loss.

Times Tower Building, Nairobi.
The Standard

Residents queue outside the Kenya Revenue Authority (KRA) office in Nyeri in June 2017 ahead of the deadline to file their tax returns.
The Standard