This archive report was first published on 17 July 2020.
M-Pesa Upgrade: Safaricom Announces 12-Hour Service Disruption ¶
On July 17, 2020, Safaricom announced that M-pesa services will be undergoing an upgrade from Saturday night July 18 to Sunday morning July 19.
The service will be unavailable from Saturday at 10 pm to Sunday at 10 am, with all M-pesa services including airtime purchase temporarily unavailable during the maintenance.
The timing of the maintenance activity has been scheduled to result in the least inconvenience to customers.
According to Safaricom, the service has been undergoing regular maintenance in June and July to enhance service delivery.
On Wednesday, June 28, the telco announced another scheduled maintenance for the mobile-money platform that was slated for the following day.
Since March, M-pesa usage has risen significantly as the government appealed to Kenyans to use mobile money services as opposed to cash, to curb the spread of Covid-19.
As a result, Safaricom M-pesa customers can continue enjoying free transactions under Ksh 1,000, following the Central Bank of Kenya's announcement on Wednesday, June 24 to extend a set of measures announced in March 2020.
Recently, Safaricom announced the Bonga for Good initiative, which saw customers redeem over one billion Bonga Points in the last two months, benefiting over 600,000 Kenyans who donated or redeemed Bonga Points as Safaricom sought to cushion its customers during the Covid-19 pandemic.
