This archive report was first published on 17 July 2020.
Published on July 17, 2020, NCBA Bank Group, largely owned by the Kenyatta family, has shut down 14 of its branches across Kenya due to the COVID-19 pandemic.
The bank, the third-largest by assets in Kenya following the merger of NIC and CBA banks in 2019, cited branch overlaps as the reason for the closures.
According to a notice to its customers, the bank stated that the merger had resulted in some branches facing each other in some instances, leading to the decision to close 14 branches.
NCBA Bank Group announced the temporary closure of eight branches on April 1, 2020, in response to COVID-19, and has now decided to permanently close seven of these branches, in addition to seven more.
The affected branches belonged to the former NIC Bank and were located in Nairobi, Nanyuki, Machakos, Mombasa, Diani, Eldoret, and Meru.
Customers have been advised to access other nearby branches for services.
Despite the closures, the bank remains optimistic about its growth strategy, which includes opening 15 new branches across the country once the economy begins to recover.
