This archive report was first published on 16 July 2020.
On July 16, 2020, NCBA Group announced the permanent closure of 14 branches in Kenya, citing the Covid-19 pandemic and a merger between NIC and CBA banks.
The third-largest bank by assets in Kenya, NCBA Group was formed after the merger of NIC and CBA banks last year.
According to the bank, the merger resulted in branch overlaps, with some outlets facing each other across the streets.
NCBA stated that the closure of the 14 branches would enhance efficiency and accelerate the realization of merger synergies.
Eight of the affected branches belonged to the former NIC Bank, while six belonged to CBA.
The branches are located in Nairobi, Nanyuki, Machakos, Mombasa, Diani, Eldoret, and Meru.
NCBA advised customers to access nearby branches for service, assuring a smooth transition for those affected.
The bank also announced plans to open 15 new branches across the country, but this plan is currently under review due to the Covid-19 pandemic.
