This archive report was first published on 15 July 2020.
July 15, 2020
NCBA Group, the third largest bank by assets in Kenya, has permanently closed 14 branches across the country due to the Covid-19 pandemic.
The bank, formed after the merger of NIC and CBA banks last year, cited branch overlaps and the need for cost savings as reasons for the closures.
According to a notice to customers, the bank had initially closed eight branches in April 2020 as a temporary measure, but has now decided to permanently close seven of these branches, in addition to seven others.
“On April 1, 2020, the bank announced the temporary closure of eight branches in response to Covid-19. After careful consideration, we have decided to permanently close seven of these branches. In addition, we have identified another seven branches which will be permanently closed,” said the lender in a notice to customers.
The affected outlets belong to both the former NIC Bank and CBA, and are spread out in various locations including Nairobi, Nanyuki, Machakos, Mombasa, Diani, Eldoret, and Meru.
Customers have been advised to access nearby branches for service, with the bank assuring a smooth transition for those affected.
