This archive report was first published on 9 July 2020.
Safaricom PLC has announced a five-hour scheduled maintenance for M-Pesa services across the country, set to take place on Friday, July 10, 2020.
The maintenance is scheduled to start at 11:59 PM on Thursday, July 9, 2020, and will last until 5:00 AM on Friday, July 10, 2020.
During this period, all M-Pesa services, including airtime purchase, will be temporarily unavailable.
According to Safaricom, the timing of the maintenance has been planned to result in the least inconvenience to its customers.
This is the latest in a series of scheduled maintenance activities undertaken by Safaricom in recent weeks to improve its mobile money services.
As part of the measures to reduce customer inconvenience, Safaricom customers can process their mobile money transactions before the five-hour planned maintenance or wait until Thursday after 5:00 AM to use M-Pesa.
Additionally, Safaricom M-Pesa customers can continue enjoying free transactions under Ksh 1,000, following the Central Bank of Kenya's announcement on Wednesday, June 24, 2020, to extend relief measures for mobile money transactions.
