This archive report was first published on 6 July 2020.
Residents of Nairobi and other areas where M-Pesa is available are advised to make alternative plans for mobile transactions on the night of July 6, 2020.
According to a statement by Safaricom on July 6, 2020, the company will be conducting planned maintenance on M-Pesa services from 11:59pm to 5:00am.
During this period, all M-Pesa services, including airtime purchase, will be temporarily unavailable, as stated by Safaricom.
The company has apologized for any inconvenience this may cause and assured customers that the timing of the maintenance has been planned to minimize disruption.
This is the second time in two weeks that Safaricom has interrupted its mobile money transfer services for maintenance.
