This archive report was first published on 3 July 2020.
On July 3, 2020, StarTimes launched its e-shopping platform, StarTimes GO, allowing Kenyans to access a one-stop shopping experience without visiting electronics dealers or supermarkets.
The interactive platform, supported by TV, online, and phone call services, enables Kenyans to make tailored orders and purchase their preferred products at home.
Here's a step-by-step guide to shopping through the hotline:
- Access StarTimes GO through the company's over-the-top streaming media application, StarTimes ON, or watch the 15-minute programs broadcast on the pay television platform's Rembo, Border, and Triple P channels to learn about the features, usage, and performance of available products.
- Identify the product of interest and reach out directly to the service staff through the hotline number, where you'll be guided on available payment methods through a secure payment platform.
- StarTimes' delivery and installation team will contact an agent closest to your location to arrange delivery, and you can advise the agent on the convenient time and place to deliver and install the product.
StarTimes has also established an after-sales service team to provide solutions to customers, ensuring the normal usage of products.
The shopping programme on TV is informative and intriguing, but the bridge between products visible on screen and products availability in your home is built on the home-delivery service.
StarTimes GO has been equipped with a dedicated motor fleet to deliver products to customers on time across urban and rural areas.
Special offers, including one month free subscription for decoders and TVs purchased through StarTimes GO, enable subscribers to access premium local and international content, including sports, series, and kids' programmes.
