This archive report was first published on 22 June 2020.
Standard Chartered Bank Kenya has announced plans to close its T-Mall branch in Nairobi, effective September 2020, as part of its digital banking push.
According to a notice to customers, the bank will retain ATM services at the mall from September 19, 2020, as it merges the T-Mall and UpperHill branches.
Customers with accounts at the T-Mall branch will have their accounts transferred to the UpperHill branch, with the option to operate their accounts from any branch countrywide, as advised by the bank.
The closure of the T-Mall branch comes amid a temporary shutdown of eight branches for three months, including T-Mall, which began in May 2020.
StanChart cited the impact of the Covid-19 pandemic as the reason for the closure, citing a slowdown in business activities and a reduction in queues in banking halls, as well as an increase in the uptake of mobile and online banking to reduce interactions and movement.
Published on June 22, 2020, 13:00.
