This archive report was first published on 17 June 2020.
Safaricom has announced a planned maintenance of its systems, which will temporarily disrupt M-Pesa services for up to five hours on Thursday.
The maintenance is scheduled to take place between 12am and 5am on Thursday morning, during which time all M-Pesa services, including airtime purchase, will be unavailable.
According to a statement from the telecommunication company, the timing of the maintenance has been planned to minimize inconvenience to customers.
“During the maintenance, all M-Pesa services, including airtime purchase, shall be temporarily unavailable. The timing of this maintenance activity has been planned to result in the least of inconvenience to our customers,” the company said.
Safaricom apologized for any inconvenience that may be caused and thanked customers for their continued support.
