This archive report was first published on 16 June 2020.
As the COVID-19 pandemic continues to spread, AAR Insurance Kenya has taken a significant step to ensure the health and safety of its customers. The medical insurer has partnered with e-health service providers MyDawa and CheckUps to deliver medication to clients at home, limiting trips to hospitals and pharmacies.
The free home delivery service, dubbed 'Health at your Doorstep,' is designed to make it easier for AAR customers to comply with COVID-19 health guidelines, especially those with chronic conditions who are at higher risk of contracting the virus.
According to AAR Insurance Kenya Managing Director Nixon Shigoli, the company understands that its customers need to adhere to COVID-19 health guidelines, which include staying indoors and working from home. 'We want to make it easier for all our clients to comply with the health guidelines, especially those with chronic conditions who are at higher risk of contracting COVID-19,' said Mr. Shigoli.
Health experts caution that persons with underlying conditions like diabetes, cancer, hypertension, HIV/AIDS, and other co-morbid illnesses are at a higher risk of being infected with COVID-19. To mitigate this risk, AAR Insurance Kenya has put in place measures to help its customers and employees stay safe during this time.
The partnership with MyDawa and CheckUps is also part of AAR Insurance Kenya's ongoing digital transformation strategy, which aims to deliver value to customers through innovative services. 'This partnership marks an important step in our digital transformation journey to empower our clients to make critical decisions regarding their health,' explained Mr. Shigoli.
Launched in 2017, MyDawa is an innovative e-health platform that enables patients to purchase a wide range of prescription and over-the-counter drugs online. CheckUps, an online medical teleconsultation service offered by Nairobi-based CheckUps Medical Center, also offers home delivery for prescription medicine.
With the 'Health at your Doorstep' service, AAR customers can simply order medication via their phone and have it delivered to their doorstep. This initiative is expected to improve healthcare delivery in Kenya by harnessing information and communication technology (ICT).
