This archive report was first published on 12 June 2020.
On April 25, 2020, StarTimes launched its online e-shopping platform, StarTimes GO, which enables Kenyans to shop for digital products without visiting an electronics dealer or supermarket.
The interactive platform is supported by TV, online, and phone call services, allowing customers to make tailored orders.
To access the StarTimes GO platform, customers can use the company's over-the-top streaming media application, StarTimes ON, or tune into the 15-minute programs broadcast on the Rembo, Border, and Triple P channels to learn about the features and usage of available products.
- Customers can also directly dial the shopping hotline shown on the TV program and speak with a service staff member who will answer their questions in detail.
- Once a product is identified, customers can reach out to the service staff through the hotline number to learn about the available payment methods and make a secure payment.
- After payment confirmation, the StarTimes team will arrange for delivery and installation of the product, with an agent contacting the customer to agree on a convenient time and place for delivery.
- Additionally, StarTimes has established an after-sales service team to provide solutions to customers with any questions or issues about the product in use.
Through online shopping, customers can enjoy preferential offers, more convenient and safe services, and access premium local and international content, including sports, series, and kids' programs.
StarTimes has also introduced special offers, including a 1-month free subscription for decoders and TVs purchased through StarTimes GO, enabling subscribers to access a wide range of television content for the whole family viewing experience.
