Complaints have surfaced from employees and clients at a credit institution that provides short-term financing solutions to micro and small enterprises, with reports that the lender, which maintains a network of operational branches across the country, is experiencing operational disruptions that are affecting day-to-day workflows, including delays in salary disbursements, interruptions in branch operations, and challenges in processing client transactions, all of which have been documented by staff across multiple locations.
According to employees, Marble Capital Solutions Limited, a licensed Deposit-Taking Credit Provider regulated by the Central Bank of Kenya (CBK) and registered under Kenyan law Cap 486, is the institution at the center of these reports, with staff citing delayed salaries, sudden branch closures, and withheld client processing fees as ongoing operational challenges affecting both employees and customers.
Employees from the Litein branch in Kericho report that salaries were not disbursed for the previous month, that the branch was closed unexpectedly, and that client processing fees for approximately 24 customers were not returned, creating bottlenecks in both administrative and financial operations.
Staff are now seeking urgent intervention from internal management and relevant oversight authorities, including the Central Bank of Kenya (CBK), which regulates deposit-taking credit providers and enforces compliance with financial regulations, the Ministry of Labour and Social Protection to address withheld client fees and transaction delays.
Employees have emphasized that these bodies must scrutinize the delayed payments, abrupt branch closures, and administrative bottlenecks to ensure that operational and financial irregularities are formally investigated and resolved, highlighting the systemic challenges faced by both staff and clients within the lender’s branch network.
“Hello, we have this issue with Marble Capital Solutions Limited. Last month they did not pay our salaries and walifunga branch yenye ilikuwa Litein, Kericho, na adi wa Leo awajalipa. Wana tujungusha, pia wanamekataa kurudisha processing fee za clients about 24 of them. I wanted you to post this on our behalf.”
