Concerns have surfaced regarding alleged inconsistencies in pay and recruitment practices at 4G Capital Kenya, a leading fintech company known for providing instant, unsecured working capital loans to micro, small, and medium enterprises (MSMEs) across Kenya and Uganda.
According to individuals familiar with the matter, employees performing similar functions, notably recovery agents and field agents, are reportedly receiving different levels of compensation, despite doing comparable work in the field.
Some employees claim these disparities are not tied to performance, qualifications, or measurable merit but appear to stem from opaque internal processes.
Several sources also allege irregularities in the company’s hiring and promotion practices.
Despite performing duties equivalent to those of a field agent, some recovery agents report being repeatedly denied formal elevation to that role after attending multiple interviews.
This has led to growing frustration among staff who feel that advancement opportunities are not fairly distributed.
4G Capital Kenya, licensed and regulated by the Central Bank of Kenya, has built its reputation as one of Africa’s fastest-growing fintech firms.
It serves over 350,000 clients, 72% of whom are women and specializes in using AI and machine learning to issue mobile money loans in under two minutes.
The company also provides financial literacy training and enterprise support, positioning itself as a driver of financial inclusion and economic growth.
It will be interesting to see whether regulatory bodies such as the Central Bank of Kenya (CBK), the Ministry of Labour, or the Salaries and Remuneration Commission (SRC) take an interest in these allegations, given their mandates to ensure fair labour practices and transparency in licensed financial institutions.
Below is what one employee familiar with the situation shared regarding the internal disparities at 4G Capital Kenya.
“Hi Nyakundi. It’s deeply frustrating and unfair to see people doing the same work being paid differently, particularly recovery agents and field agents, when the reasons aren’t based on merit but seem to stem from bias, inconsistency, or a lack of transparency. I have personally attended interviews for the field agent role three times, yet I keep being told I’m not qualified, even though I’m already performing the same duties as a field agent on the ground. This situation at 4G Capital Limited has left many of us feeling undervalued and unfairly treated. Please hide my identity.”
