A former employee of Safetrac Limited and Borderless Tracking Limited has raised concerns over salary delays and unpaid wage arrears, stating that workers have repeatedly been given explanations about financial difficulties and lost clients while outstanding salaries continue to accumulate.
The source, who worked in the Control Room Department first as a Control Room Operator and later as a Control Room Supervisor, says he left the company while still owed about KSh 140,000 in salary arrears.
The source has now taken the matter to the Nairobi County Labour Office in Industrial Area, with a letter concerning the outstanding dues delivered to the company’s offices on September 22, 2026.
Safetrac describes itself publicly as a Kenyan technology company providing fleet management, fuel management, electronic cargo tracking, cold chain monitoring, warehouse management and camera solutions. Its listed Nairobi location is the Crater Automobiles Building on the second floor along Mombasa Road. Borderless Tracking, which is also associated with the same location, describes itself as a Kenyan company dealing with fleet management, vehicle tracking and electronic cargo tracking systems.
The source says the salary problem is not an isolated incident and says employees have been told that the company is facing financial difficulties linked to the loss of clients.
From the whistleblowers experience, the explanations deserve closer scrutiny, particularly because former employees who have already left the company are still waiting for money they had earned while working there.
For the source, the dispute has now become a matter of recovering money that he says is already due to him. He says he has followed up with the company and allowed time for the issue to be resolved, but the KSh131,000 balance remains outstanding.
Hello Cyprian Nyakundi, My name is XX XX, a former employee of Safetrac Limited / Borderless Tracking Ltd, where I worked in the Control Room Department as a Control Room Operator and later as a Control Room Supervisor.
I am reaching out to you because I would like to bring attention to the issue of salary delays and unpaid salary arrears affecting employees at the company. The company’s offices are located at Crater Building, 2nd Floor, Mombasa Road, Nairobi.
From my experience working there, I believe the persistent salary problems are largely connected to poor management and the way the company has been handling its financial and operational affairs. Employees have repeatedly been given explanations relating to lost clients and financial difficulties, but from what I experienced during my employment, I believe the situation deserves closer scrutiny. I also believe the company has the capacity to address its outstanding salary obligations to former employees such as myself.
In my case, I am currently owed KSh 131,000 in salary arrears. Despite following up with the company and giving them opportunities to resolve the matter, the balance remains unpaid. I have now sought assistance from the Nairobi County Labour Office, Industrial Area, and the relevant letter was delivered to the company's offices on 22 September 2026.
I am not speaking out to attack the company. I am speaking as one of the employees affected who has decided to come forward because I want what I worked for to be paid. I can provide supporting documents, including my employment records, salary balance statement, payment records, correspondence with the company, and documents submitted to the Labour Office.
I am kindly requesting your assistance in highlighting this matter and helping bring attention to the salary arrears issue at Safetrac/Borderless Tracking. I believe public attention may help ensure that employees who are owed money can finally receive their outstanding salaries. Thank you for taking the time to read my message.
The complaint comes against the backdrop of an existing employment dispute involving Borderless Tracking Limited and Safetrac Limited before the Employment and Labour Relations Court. A 2025 court cause list records Lucy Mmbone Luchinga v Borderless Tracking Limited and Safetrac Limited and 3 Others, while subsequent cause lists show the matter continuing through 2025 and into 2026. The existence of that case shows that employment related disputes involving the two companies have previously reached the labour court.
The Employment Act places an obligation on employers to pay employees the wages earned for work performed. Section 18 provides that for employees working for periods exceeding one month, wages or salaries become due at the end of each month or part thereof. Kenyan courts have also described payment of wages as a central part of the employment relationship.