Fresh concerns have emerged over the employment practices at Magna Credit after a former employee accused the company of repeatedly hiring and dismissing workers while allegedly failing to pay salaries owed to employees who have already completed their work.
According to the complainant, the company has developed a pattern of recruiting staff, allowing them to work for weeks or months, then terminating their employment before they receive their salaries. The whistleblower claims many workers end up losing both their time and money, only to leave the company empty handed.
The complainant says they worked for the company for a full month and has since spent weeks pursuing payment without success. According to the employee, every attempt to recover the salary has been met with promises that payment would be made "tomorrow" or "soon," yet no money has been received.
The former employee says the financial consequences have been devastating. Their landlord allegedly locked their house over unpaid rent, leaving them stranded despite having worked and earned the salary they are demanding. The complainant says they have reported the matter to the police and are now looking for legal representation to recover the unpaid wages.
Screenshots shared with this publication appear to show WhatsApp conversations in which the complainant repeatedly requested payment while the company's representative allegedly assured them that the salary would be paid. In one of the exchanges, the representative allegedly stated that there was "no dispute regarding pay" and assured the employee they would receive payment for all the days worked.
The complainant further shared an email sent while seeking payment, explaining that the delayed salary had left them unable to pay rent and other household bills after dedicating their time to the company.
The allegations raise broader concerns about employers who allegedly recruit staff without honouring their wage obligations after work has already been performed. Labour experts have repeatedly warned that failure to pay employees for work done can amount to a serious violation of Kenya's employment laws and may expose employers to legal action before the Employment and Labour Relations Court.
A similar complaint was recently raised against Casa Marketing Solutions, where employees alleged persistent salary delays that left workers unable to pay rent, feed their families or meet basic financial obligations. Workers claimed repeated delays had severely affected morale and called on the Ministry of Labour to intervene and investigate the company's employment practices.
Another comparable case involved Karl Jays Consultancy, where workers alleged they completed consultancy assignments but remained unpaid nearly four months later. According to the complainants, they were repeatedly told that the client had not released funds, while months passed without any clear payment timeline. The workers appealed for intervention after saying threats had replaced meaningful communication whenever they followed up on their wages.
Similar concerns have also been raised by employees at Ashburn Community Nursing Home in Siaya County, where workers alleged going for up to three months without salaries, while some former employees reportedly left the facility still owed several months' wages. The workers claimed they were told they could leave if they were unhappy, creating fear among employees who depended on their jobs to support their families.
The issue of unpaid salaries has increasingly become the subject of decisions by the Employment and Labour Relations Court, which has consistently held that employees are entitled to receive wages for work performed and that employers cannot indefinitely delay payment without lawful justification. Labour officers have also repeatedly urged workers facing such disputes to report them for investigation and enforcement.
The complainant is now appealing to the Ministry of Labour and Social Protection, the Directorate of Labour, and other relevant authorities to investigate Magna Credit's employment practices and establish whether current and former employees have been denied wages they lawfully earned.
Below is the complaint received, edited only for grammar and clarity: ¶
"Hi Cyprian, kindly hide my ID. There is this company called Magna Credit by Crispinus. It keeps employing and dismissing employees every month, wasting people's time and money. I worked for a whole month and have tried to pursue my salary, but the person in charge keeps giving me false promises. I have already reported the matter to the police station and I am now trying to get a lawyer who can represent me because, even now, my landlord has locked my house over unpaid rent. I honestly don't know what to do anymore. Kindly help if you can."