Sometimes, the electricity bill you receive from Kenya Power may look suspicious. It can be either too high or surprisingly low compared to your usual usage.
This leaves many customers wondering if the bill is correct. Kenya Power itself recognizes this issue and has provided a clear guideline for customers to follow.
Whether you are on post-pay or pre-pay, you can check and confirm that the bill you receive matches your actual consumption. Here is a simple guide on how to do it.
Process of How to Confirm Your Kenya Power Electricity Bill is Correct
If you are a post-pay customer, Kenya Power has put in place a step-by-step process to help you confirm that the bill you receive is correct. The goal is to match your meter reading with the figures appearing in your bill.
Send a Picture of Your Meter Reading
The first step is to send a clear photo of your meter reading to Kenya Power. This is done through their official WhatsApp line 0702 977 977.
When sending the picture, make sure the digits on the meter are visible. The photo must also show the meter number to ensure it matches your account. Once the image is received, Kenya Power will start the verification process. This simple step allows you to prove whether the numbers on your meter align with your bill.
Booking Your Case for Verification
After sharing your meter reading, you will receive a 15-digit reference code from Kenya Power. This code acts as your case number. Kenya Power will use it to track and review your issue.
Once you get the code, the matter is officially booked. You do not need to follow up immediately since the company will analyze your case in line with its process. If they identify an error, they will make the necessary corrections to your bill.
Site Visit for Physical Confirmation
In some situations, Kenya Power may decide to conduct a site visit. This means that their team will come to your home or office to physically verify the meter reading.
This step is usually taken if the picture provided is unclear or if further inspection is needed. Kenya Power assures customers that when a site visit is required, it will be arranged promptly to confirm the accuracy of the bill.
How Pre-Pay Customers Can Confirm Their Kenya Power Bill
Pre-pay customers do not receive a monthly bill like post-pay users, but they may notice changes in the number of tokens they get for the same amount of money. Recently, Kenya Power explained this situation.
The cost of tokens depends on the amount of electricity you consume in a month. Customers who use less electricity pay a lower rate per unit, while those who consume more pay higher rates.
- Customers using less than 30 units per month pay Ksh12.23 per unit
- Customers using between 30 and 100 units per month pay Ksh16.45 per unit
- Customers using 101 to 15,000 units per month pay Ksh19.02 per unit
This tiered pricing system means that if your usage increases, you may get fewer tokens for the same money. By checking your meter reading and understanding these charges, you can confirm if the tokens you receive are correct.
Wrapping Up
Knowing how to confirm your Kenya Power electricity bill is correct can save you stress and money. Whether you are on post-pay or pre-pay, Kenya Power has made it possible to verify your charges. Post-pay customers can send a photo of their meter reading, get a booking reference, and even request a site visit.
Prepay customers can review their usage patterns and compare them with the tiered pricing structure. By following these steps, you can confidently confirm that your bill reflects your real electricity consumption.
