How to Check Your NSSF Number Online and via SMS in Kenya

Are you trying to find your NSSF number in Kenya and not sure where to begin? You’re not alone. Many Kenyans have lost or forgotten their National Social Security Fund (NSSF) number, which is essential for making contributions and checking account details.

Whether you’re employed or self-employed, your NSSF number helps you save for retirement and ensures your financial safety in the future.

In this guide, we’ll show you how to check your NSSF number online and via SMS, along with helpful alternatives in case digital options are unavailable.

How to Check Your NSSF Number Online and via SMS in Kenya

NSSF was created in 1965 to manage and distribute retirement savings for Kenyans. Once you register, you’re assigned a unique NSSF number that identifies your account. You need this number to make contributions, check your savings, or follow up on your retirement benefits.

If you lose your number, there are several ways to recover it. However, some methods have limitations that you should understand before attempting.

Why You Need Your NSSF Number

Your NSSF number is the key to:

• Making monthly retirement contributions
• Accessing your account statement
• Verifying your employment records
• Claiming retirement or disability benefits

Without this number, you can’t track your contributions or claim your funds in the future.

How to Check Your NSSF Number Online

You may expect a simple digital way to retrieve your NSSF number. Unfortunately, there is no active online tool or portal that allows you to check your NSSF number at this time.

Still, if you’ve already registered and just need to access your account for other services (like checking your contribution history), you can use the NSSF Self-Service Portal.

Steps to access the NSSF portal:

1. Visit the NSSF portal on a smartphone or computer.
2. Go to Member Self-Service and click Contributions Statement.
3. Log in using your NSSF credentials.
4. If you’ve forgotten your login details, visit the NSSF office to get a new encoded PIN key.
5. Use the PIN to reset your account and retrieve access.

Although you cannot find your number online, you can still use the portal for other purposes like checking balances or printing statements—once you’ve recovered your number through other means.

How to Check Your NSSF Number via SMS

Many people prefer using their phone to check their NSSF number, but no SMS service currently exists to retrieve the number itself.

You can use SMS for checking balances or requesting statements, but retrieving the actual NSSF number still requires visiting an office.

How to Check Your NSSF Number in Person

If you’ve forgotten your NSSF number and need to retrieve it, this is the most reliable method.

Steps:

1. Go to the nearest NSSF branch or Huduma Centre.
2. Carry your original National ID or valid passport.
3. Talk to a staff member and explain that you need to retrieve your NSSF number.
4. Show your ID and answer any verification questions.
5. The officer will give you your NSSF number and an encoded PIN key.

This method is straightforward and ensures your privacy and data protection.

How to Check Your NSSF Number Using Your ID

There’s a common question: Can I use my ID to check my NSSF number?

Yes, but only in person.

Take your ID to a Huduma Centre or NSSF office, and they will assist you after verifying your identity.

NSSF Registration Process

If you do not yet have an NSSF number, you need to register.

Documents required:

• National ID or valid passport
• KRA PIN
• Employer’s name and NSSF number (if employed)
• Appointment letter (if applicable)

How to register:

1. Go to the NSSF website
2. Click Member Registration under Member Self-Service.
3. Fill in your personal details and employer information.
4. Print the confirmation page.
5. Visit your nearest NSSF branch with the printed form and your ID to receive your NSSF number and encoded PIN.

How to Check Your NSSF Contribution Status

Once you retrieve or register your number, it’s important to monitor your contributions regularly.

Online method:

1. Go to the NSSF Self-Service Portal.
2. Log in with your details.
3. Click NSSF Contributions Statement.
4. View or download your contribution status.

If you have issues logging in, use the “Recover Forgotten Credentials” option with your encoded PIN.

SMS method:

1. On your phone, type:
   NSSF [your NSSF number] [Date of Birth: DD/MM/YYYY] [Full Name in CAPS]
   For example: NSSF 12345678 01/01/1985 JOHN DOE
2. Send the SMS to 6773
3. You’ll receive a PIN.
4. Next, type: BAL [PIN]
5. Send to 6773
6. Your balance will be sent to your phone.

USSD method (for statement via email):

1. Dial *303#
2. Choose Member Services
3. Choose Contribution Information
4. Select Email Contribution Statement

Using the NSSF Mobile App

The NSSF mobile app is available on the Google Play Store. Use it to:

• Check contribution status
• Request statements
• Manage account information

NSSF Customer Care Contacts

If you need assistance or clarification, use the contact details below:

• Phone (Mainlines): (020) 2729911 / 2710552
• Toll-Free: 0800 2212744
• Mobile: 0709-583000 / 0730-882000
• WhatsApp: +254 704 303 303
• Email: [email protected]
• Postal Address: P.O. Box 30599 – 00100 Nairobi
• Physical Office: Social Security House, Block C, Bishops Road, Nairobi

If you’ve lost your NSSF number, your only option right now is to visit a Huduma Centre or NSSF office. While it may feel inconvenient, the process is secure and fast. Once you retrieve it, store your NSSF number safely in multiple places—on your phone, email, or physical documents.