How To Activate KCB Mobile Banking Via KCB App

KCB Mobile Banking gives you fast, safe and easy access to your money right from your phone. Whether you’re paying bills, buying airtime, getting a loan or sending money, everything is just a few taps away.

This guide on how to activate KCB Mobile Banking shows you how to get started quickly using the KCB App on Android or iPhone. You can also activate it via USSD or by visiting a KCB branch. Follow the steps below and start enjoying mobile banking with KCB today.

How To Activate KCB Mobile Banking

The KCB App is available on both Android and iOS phones. Follow the steps that match your device.

Activation On Android Devices

1. Download the KCB App from the Google Play Store.
2. Open the app and follow the prompts. Use your phone number registered with KCB Mobile Banking.
3. Enter your KCB Mobile Banking PIN to proceed.
4. Allow the app to manage phone calls when prompted.
5. A security activation code will be sent to your number. The app will read this automatically to confirm your mobile number.
6. Once your number is authenticated, the app will be activated.
7. You can now start using the KCB App to transact.

Activation On iPhone Devices

1. Download the KCB App from the App Store.
2. Launch the app and follow the instructions. Use your registered mobile number and mobile banking PIN.
3. Dial *522# on your phone.
4. Go to My Account then select Activate iPhone App.
5. You will receive an SMS with an activation code.
6. Enter the code into the KCB App.
7. Activation is now complete.
8. You can now use the app to access KCB Mobile Banking services.

Alternative Way To Activate KCB Mobile Banking

If you are unable to use the app or prefer a manual setup, you can activate KCB Mobile Banking using USSD or by visiting a KCB branch.

Activation Through A KCB Branch

1. Visit any KCB branch and request for mobile banking setup.
2. You will receive a message with instructions to activate using *522#.
3. Dial *522# and follow the prompts.
4. Create a 4-digit PIN and confirm it by re-entering it.
5. Read and accept the terms and conditions.
6. Confirm your request to complete the activation.
7. You will get a confirmation message once activation is successful.
8. Use the *522# service or the app to start transacting.

KCB Mobile Banking Support Contacts

Need help or have a question? Contact KCB through any of the following channels:

• Phone: +254711087000 / +254732187000 / +254202287001
• WhatsApp: +254711087087
• Email: [email protected] or [email protected]