Getting a CRB Clearance Certificate is now easier and faster than ever, thanks to the M-PESA App. This digital solution eliminates the long queues, paperwork, and delays that many Kenyans once faced when applying through traditional CRB offices.
With just a few taps on your phone, you can request and receive your official clearance certificate, which confirms your financial integrity and credit status. Whether you are applying for a job, a loan, or even renting a house, the M-PESA App offers a convenient and secure way to obtain your CRB Clearance Certificate instantly.
How to Get a CRB Clearance Certificate Using M-PESA App
A CRB Clearance Certificate proves that you are in good financial standing. It helps lenders, employers, and institutions confirm that you have no outstanding debts or credit defaults. Traditionally, Kenyans had to visit offices of licensed bureaus like Metropol CRB, TransUnion CRB, or Creditinfo CRB to get this document. But today, thanks to Safaricom’s partnership with Creditinfo, you can access your clearance certificate directly from the M-PESA app—quickly, securely, and without paperwork.
Below is a complete step-by-step guide on how to obtain your CRB Clearance Certificate through the M-PESA app.
Requirements for Getting CRB Clearance Certificate Using M-PESA App
Before you begin, ensure your phone and account meet these key requirements:
| Requirement | Description |
|---|---|
| M-PESA Account | You must have a registered and active M-PESA account. |
| Safaricom SIM | The SIM card linked to your M-PESA must be inserted in the device. |
| Internet Connection | Use mobile data for first-time sign-in; Wi-Fi works afterward. |
| App Compatibility | Android 4.4 or higher, or iOS 9 or higher. |
| Device Security | Your phone must not be rooted or jailbroken. |
Once you meet these conditions, you can proceed to download and set up the app.
Steps to Set Up the M-PESA App
Follow these easy steps to prepare your app for accessing your CRB Clearance Certificate:
- Download the App
Go to the Google Play Store (Android) or Apple App Store (iPhone) and download the official M-PESA app by Safaricom. - Install and Launch
After installation, open the app. Ensure your Safaricom SIM card is in your phone and your mobile data is turned on. - Sign In and Accept Terms
On the welcome screen, tap “Sign In”, then accept the Terms & Conditions and Privacy Policy. - Verify Your Identity
The app will automatically detect your number and display your name for confirmation. - Enter M-PESA PIN
Type in your M-PESA PIN to authenticate your account and complete setup. - Enable Biometrics (Optional)
You can turn on fingerprint or face unlock for added security.
Once done, your M-PESA app will be ready to access Creditinfo’s CRB services.
How to Access and Pay for Your CRB Clearance Certificate
Now that your app is ready, here’s how to get your certificate:
- Open the M-PESA App and log in.
- You will see four main tabs at the bottom—Home, Transact, Services, and Grow.
- Tap on “Services.”
- Scroll down and select “My Credit Report.”
- Opt in to the service when prompted.
- Verify your identity using your M-PESA PIN or biometric option.
- Choose “Clearance Certificate.”
- You will be asked to pay KSh 100 for the certificate. Confirm and complete the payment through M-PESA.
- Once payment is successful, your CRB Clearance Certificate will appear on the screen.
You can download, print, or save it for use during job applications, loan processing, or official documentation.
Information Contained in the CRB Clearance Certificate
The certificate provides all essential financial and identity details, including:
| Field | Description |
|---|---|
| Full Name | Your legal name as per ID or passport. |
| National ID / Passport Number | Official identification number. |
| CRB Reference Number | Unique code issued by Creditinfo Kenya. |
| Date of Issue | The day your certificate was generated. |
| Credit Status | Confirms whether you have negative listings or are cleared. |
| Verification Features | May include a QR code, digital stamp, or verification code. |
These features make the certificate valid for employers, lenders, and other organizations that require proof of your credit history.
Why Getting CRB Clearance Certificate Using M-PESA App Is Better
Using the M-PESA app offers several benefits:
- Instant Access—Get your certificate within minutes.
- Convenience—No need to visit CRB offices or fill out physical forms.
- Security—Safaricom’s app uses encryption and PIN verification for safe transactions.
- Affordability—The process costs only KSh 100, making it budget-friendly.
The M-PESA app simplifies access to credit information, empowering millions of Kenyans to manage their financial reputation effortlessly. Whether for employment, loans, or housing, obtaining your CRB Clearance Certificate using the M-PESA app ensures you have credible proof of your financial integrity in the most efficient way possible.
