This archive report was first published on 18 September 2019.
On September 18, 2019, AAR Insurance announced a strategic partnership with CarePay to revolutionize the way its customers access and manage their medical services.
The partnership enables AAR customers to use Safaricom's M-Tiba platform, allowing them to access their accounts, view mini-statements, and ensure transparency of medical bills, thereby reducing cases of bill inflation.
The new platform serves as a bridge between the insurer, customer, and health service provider, providing real-time data and eliminating instances where customers are unable to access medical services due to lost or damaged smart cards.
As a mobile-based service, AAR customers can access their accounts anywhere, provided they have a phone and are covered by the insurance company.
By leveraging public-private partnerships, the healthcare sector in Kenya can benefit from innovative solutions like this, as seen in this article.
Additionally, this partnership comes at a crucial time for AAR's medical insurance segment, which incurred a Sh 626 million loss, as reported in this article.
