This archive report was first published on 11 September 2019.
Kenya Power has intensified its efforts to combat fraud and enhance customer satisfaction through a series of public awareness campaigns.
According to the company's Acting Managing Director and CEO, Eng. Jared Othieno, the campaigns aim to raise awareness on the firm's official payment platforms and customer service interaction channels.
Eng. Othieno noted that the campaigns, dubbed 'Power Sawa' and 'Usichezwe na conmen', will provide much-needed customer sensitization on the need to use official Kenya Power payment and customer engagement channels.
Speaking on the campaigns, Eng. Othieno said, 'We are aware of the challenges faced by our consumers and the mutual losses we have faced due to fraudulent activities. These campaigns will, therefore, provide a sensitization platform to enable us to mitigate the risks associated with fraud and other irregularities as part of our corporate revenue assurance and superior customer service delivery endeavours.'
The Power Sawa campaign will focus on public education on topics such as the economic value of electricity, billing processes, and customer connection services. The Usichezwe na conmen campaign will highlight the company's official payment channels for both pre-paid and post-paid customers.
Kenya Power has also undertaken several initiatives to improve business operations, including the digitization of its infrastructure assets and the upgrading of its customer service management system.
Eng. Othieno emphasized the importance of educating the public on how to protect themselves from fraudsters, who often claim to represent the company and demand immediate payment or face disconnection.
Consumers are advised to use authorized payment channels, such as Paybill 888880 for electricity tokens and 888888 for post-pay bills, and to report instances of fraud to the police or the company's website.
