Tenants in Githunguri, Kiambu County, have raised complaints over delays in the return of rental deposits after vacating houses managed by Ethendos Investments Ltd, with the disputes centred on how refunds are handled once a tenancy comes to an end.
Several former tenants who spoke to this publication described difficulties recovering money they had paid as security deposits, with the disputes arising after they had given notice and completed the process of moving out.
The complaints point to recurring disagreements between tenants and the property management company over the timing of refunds, deductions made from deposits and charges linked to the condition of houses after occupants leave.
The tenants have called for clearer explanations of deductions and faster settlement of deposits, while seeking intervention over what they say has become a difficult process for former occupants attempting to recover money held during their tenancy.
"Hello Cyprian. I have an issue which I feel you can help solve. Hope I will remain anonymous. There is a house agent in Githunguri, Kiambu County, who is denying tenants their deposits when they leave. They will take you in circles, “kuja kesho”, “utatumiwa Monday” and other stories. They are also deducting everything, like, “You know we are deducting money for painting plus labour,” “that sink over there is not okay, we will need to replace it,” and “the flush is not working.” Yet by the time the tenant is clearing to leave, everything was okay, but when it is time for the refund, these are the stories. Please intervene so that they can stop this con game against innocent Kenyans. The name of the agent is Ethendos Property. Kindly intervene. They are conning innocent Kenyans."
