KEMSA CEO Terry Ramadhani has unveiled a comprehensive reform strategy aimed at transforming the authority into a more efficient health products and technologies supply chain provider. The plan focuses on operational excellence, enhanced customer experience, and organizational restructuring to better meet stakeholder needs.
During a meeting with representatives from the Pharmaceutical Society of Kenya (PSK), Kenya Medical Association (KMA), Kenya Dentists Association, and National Nurses Association of Kenya (NNA-Kenya), Ramadhani emphasized collaboration with healthcare professionals. The delegation included PSK Chairperson Dr. Louis Machogu, PSK CEO Dr. Daniella Munene, KMA President Dr. Were Onyino, NNA-Kenya Vice Chairperson Mr. Dennis Ngao Mbithi, and KDA President Dr. Tim Theuri.
"Our teams are working to ensure effective and efficient services for customers," Ramadhani stated. She added that the reforms would prioritize stakeholder engagement to build trust and responsiveness. Dr. Munene, speaking on behalf of healthcare professionals, affirmed their commitment to supporting KEMSA's transformation, highlighting the sector's responsibility to public health outcomes.
KEMSA has already made progress under the new initiatives. Order processing times dropped from 46 days in February 2021 to 14 days by April 2022. The authority also aims to collect over Kshs 2.7 billion in outstanding debts from county governments through a revised credit management strategy, targeting monthly collections of Kshs 500 million to strengthen service delivery.
