Safaricom reported that cashless payment systems implemented in Kenyan counties have reduced financial leakages and increased revenues by as much as 30%, according to Rita Okuthe, Chief Enterprise Officer.
Okuthe revealed that 17 counties have fully integrated these systems, enabling real-time financial tracking and improved service delivery. The initiative, part of Safaricom's digital-first economy strategy, allows citizens to pay dues through M-PESA while enhancing county financial management.
At the Sixth Annual Devolution Conference in Kirinyaga County, Okuthe highlighted that some counties saw revenue growth up to threefold. Kiambu County, one of the early adopters, noted improved convenience for residents, with services like parking payments available as early as 5 a.m.
The system uses an Enterprise Resource Planning (ERP) platform integrated with M-PESA, directing payments via Paybill to bank accounts through Real-Time Settlement. This model is operational in 17 counties, including Nairobi, Mombasa, and Kiambu.
