Many people use ATMs to withdraw money without exploring other available services.
In Kenya, a significant number of ATM users underutilize the Automated Teller Machine.
If users were aware of the various services offered by ATMs, it could reduce congestion in banking halls.
For example, the Co-operative Bank of Kenya has expanded its ATM services beyond cash withdrawal and balance inquiries.
Co-op Bank ATMs now offer services such as bill payments, cash and cheque deposits, among others.
Users can conduct transactions like utility bill payments, fund transfers, credit card payments, and cheque book requests at Co-op Bank ATMs.
Additionally, users can easily locate Co-op Bank ATMs using their phones.
When using an ATM to withdraw cash, it is advisable to take time to explore the available services, which can save time spent queuing in banking halls.
The recovered account cited reporting by Ghafla.
