A medium-sized organization in the wine and spirit industry is recruiting a sales supervisor for a retail shop in Naivasha.
The ideal candidate will have a proven track record in sales supervision, high integrity, and excellent customer service skills. The sales supervisor will report to the sales manager.
Job Summary ¶
The successful candidate will be responsible for retail shop administration, ensuring outstanding customer service, and growing the business.
Key Duties and Responsibilities ¶
- Provide exceptional customer service, including maintaining a friendly environment and solid product knowledge.
- Maintain awareness of promotions and advertisements for the organization's products.
- Process orders and payments accurately and maintain sales registers and stock balances.
- Communicate customer requests and feedback to management and generate sales reports as requested.
- Maintain an orderly shop appearance, process merchandise returns and exchanges, and resolve customer complaints.
- Compile and maintain sales and non-financial reports and perform other tasks as assigned by management.
Qualifications and Competencies Required ¶
- A diploma or degree in business or marketing.
- At least 3 years of work experience in FMCG retail and sales environment.
- Computer literacy in MS Office and other applications, including competence in QuickBooks or POS systems.
- Previous experience in retail shop management, particularly in wines and spirits, and excellent customer service skills.
- Ability to work varied hours, including nights, weekends, and holidays, and to travel as needed.
Interested and qualified candidates should send a cover letter and CV to [email protected], stating the job applied for in the subject line, along with current and expected salary. The closing date for applications is 9th September 2014. Only shortlisted candidates will be contacted.
