This archive report was first published on 19 July 2019.
AAR Faces Backlash Over Boniface Mwangi's Insurance Dispute ¶
Activist Boniface Mwangi's recent experience with AAR has left many Kenyans questioning the company's integrity and customer service.
According to Mwangi, he was informed by AAR that they would not cover the costs of his surgery to remove a cyst on his chest, citing that the condition was a pre-existing one that required a two-year waiting period.
However, Mwangi claims that he had been a faithful member of AAR since 2010 and that his cover had lapsed for only three months last year. He also alleges that the company's representatives, including Ms. Sheila Mbogo and Ms. Carolyne Nekesa, lied to him about the reasons for not covering his surgery.
On March 26, 2019, Mwangi took to Twitter to share his story, which quickly went viral and sparked a heated debate on social media. Many Kenyans expressed outrage over AAR's handling of the situation, with some calling for a boycott of the company.
Responding to the backlash, AAR issued a statement denying any wrongdoing and claiming that Mwangi's type of cover did not include surgery options. The company also launched a hashtag campaign, #AARInsuranceFacts, which was met with skepticism by many.
As the debate continues, it remains to be seen how AAR will address the concerns raised by Mwangi and other Kenyans.
Here is a timeline of the events:
- November 2016: Mwangi gives a speech on the vulnerability of the Kenyan middle class.
- October 19, 2017: Mwangi is shot with a teargas canister and develops a cyst on his chest.
- March 22, 2019: Mwangi undergoes surgery to remove the cyst.
- March 26, 2019: Mwangi shares his story on Twitter, sparking a heated debate on social media.
