This archive report was first published on 16 July 2019.
Kenya Revenue Authority's (KRA) new Integrated Customs Management System (iCMS) has faced resistance from regional importers and exporters who claim it was launched prematurely.
According to traders, the KRA did not provide adequate training on the use of the system, which has resulted in application challenges.
Launched on July 16, 2019, the iCMS aims to simplify and harmonize international trade procedures as required by the World Trade Organisation.
The system replaces the Simba System, which required multiple points of authentication for users, thereby increasing clearing time.
However, traders claim that the new system has interactive capabilities that eliminate redundant processes and automate manual processes, but they are struggling to access it due to lack of passwords.
Some traders have to travel to Nairobi to acquire passwords, while others are unable to access the system due to technical issues.
Kenya International Freight and Warehousing Association chairman Roy Mwanthi has urged KRA to suspend the implementation of the system for at least two months to give users time to familiarize themselves with it.
“Can KRA open more customer care desks in Mombasa and at different transshipment points to decongest the Nairobi office?” asked Kenya Car Importers Association chairman Peter Otieno.
