This archive report was first published on 15 July 2019.
July 15, 2019
Uber, a leading taxi-hailing firm, has introduced a new rider quality system aimed at protecting its drivers from unruly customers.
The system, which was announced on Monday, will see the firm blacklist Kenyan riders who consistently receive poor evaluation from its drivers.
According to Uber, the unruly behaviour that will lead to blacklisting includes asking drivers to break the law, causing damage to the vehicle, and using abusive language.
Drivers are also rated on a range of factors, including the vehicle's cleanliness, rider experience during the journey, and overall mannerism.
Uber Country Manager Brian Njao said the move is part of the firm's efforts to improve transparency, accountability, and safety on its platform.
"Fostering a community of mutual respect matters to us, and this change is about shared accountability on our platform and asking everyone using Uber to be respectful of one another," Njao said.
