This archive report was first published on 15 July 2019.
July 15, 2019, marked a significant day for Safaricom subscribers as the network introduced reverse calls, a feature that would change the way users interacted with their phones.
For those who may not be familiar, reverse calls refer to the ability to call a phone number from the recipient's phone, rather than the traditional method of calling from the caller's phone.
Hosts Nick, Kaluka, and Chenze take a trip down memory lane, exploring the impact of this feature addition on Safaricom's network and its users.
