Kenya Power and Lighting Company (KPLC) has confirmed a technical glitch affecting prepaid token generation and online bill payment.
According to a statement issued by the company, the issue began last night, causing inconvenience to customers.
"We would like to inform our customers that we are experiencing a technical hitch which is affecting prepaid token generation and os-lid bill payment," KPLC announced.
The company has assured customers that strategies are in place to restore service and has apologized for the inconvenience caused.
It is worth noting that this technical issue comes a month after the country experienced a massive power outage that affected most areas.