On Thursday, the Kenya Power and Lighting Company (KPLC) announced a delay in token generation due to a technical hitch, affecting prepaid token generation and postpaid bill payments.
According to KPLC, the issue had already been identified, and restoration of normal services was in progress.
"Our team has identified the issue, and restoration of normal services is currently in progress so that customers can access the affected platforms soon. We apologise for the inconvenience caused," the company stated.
The technical hitch comes barely a month after a major power outage affected most parts of the country following the collapse of some towers supporting a high voltage line.
At 12:07:46 PM.