Days after this publication highlighted complaints from customers over delayed refunds and difficulties accessing funds at FlexPay Technologies Limited, fresh grievances have now emerged from other users who claim they are experiencing similar challenges with the company’s payment and savings services, with one complainant accusing the company’s leadership of failing to address persistent customer complaints.
The latest complainant says that after completing payments for a product through the "lipia pole pole" model, the item has not been delivered for over a month despite the purchase being completed.
The customer also says funds saved through the company's savings challenge matured but remain unreleased despite repeated withdrawal requests.
This growing chorus of complaints paints a disturbing picture of a company that collects payments and savings from customers but repeatedly fails to deliver products or release matured funds, leaving users stranded and frustrated.
Customers are now demanding that Machomba and Gituma urgently address the mounting crisis, process pending refunds and withdrawals, and explain why so many users continue to report the same pattern of delay and deception.
The growing number of complaints has intensified pressure on FlexPay Technologies Limited, with customers demanding accountability over delayed refunds, unreleased savings and products that remain undelivered despite payments being completed.
Users are now calling on CEO Richard Machomba and COO Johnson Gituma to provide clear answers, resolve pending cases and explain why customers continue reporting prolonged delays in accessing funds and services.
"Hello Cyprian. As you tackle corruption in government, you should also expose a company called FlexPay. They encourage Kenyans to lipia a product pole pole, but after completing the purchase wanaanza kukuzungusha. I paid for a product and it has been a month since then. I also saved through their savings challenge, and my money matured, but they are not releasing the funds after withdrawal. Please expose these people. Wamekataa na pesa za watu wengi. People are just complaining. Also, warn Kenyans about the fraud."
