Roofing manufacturer Heritage Mabati Mills Ltd, based in Ruiru, Kiambu County, and known for manufacturing and supplying steel roofing sheets and a wide range of construction materials across Kenya, is under the spotlight after a complaint emerged over an undelivered order, with a client claiming the company failed to supply additional roofing sheets and accessories despite receiving payment.
According to the complaint, the dispute relates to an existing roofing order that was later expanded through the purchase of extra roofing sheets and related accessories after the initial transaction had already been completed.
The complainant says payment for the additional materials was made in full and that proof of the transaction is available, with the expectation that the extra items would be processed and delivered together with the rest of the order within the agreed timelines.
It is further claimed that communication with the company ceased shortly after the payment was made, with repeated calls seeking an update on the order allegedly going unanswered and no explanation being provided regarding the status of the additional roofing materials.
Despite making numerous follow up attempts, the complainant maintains that the paid for items have not been delivered, leaving the roofing project at a standstill while awaiting both the materials and a response from the company.
The complainant is now calling on Heritage Mabati Mills Ltd to resolve the matter by providing an update on the order and delivering the roofing sheets and accessories that were paid for. At the time the complaint was raised, the matter was said to remain unresolved despite repeated attempts to contact the company through its known communication channels.
"Hello Nyakundi. I kindly request your help. I paid Heritage Mabati for additional roofing sheets and other roofing items, but immediately after making the payment, they stopped responding to my calls and messages. I have made several attempts to follow up, but I have not received any response or the materials I paid for. Kindly help me call them out so they can deliver my order. I have attached the proof of payment as evidence."
