This archive report was first published on 7 July 2019.
July 7, 2019, marked a significant day for entrepreneurs and business leaders as Anthony Chege, general manager of Kampala Serena Hotel, shared valuable insights on building a high-performing team in his letter to the editor.
According to Chege, entrepreneurs often start businesses with confidence and high expectations, but unfortunately, not many new businesses survive beyond their second anniversary. To achieve success, Chege emphasizes the importance of good service, location, aggressive sales and marketing, and training.
However, Chege argues that these factors alone are not enough to guarantee success. A team must have a positive culture ingrained in its human capital, making staff go the extra mile even in the absence of supervision. This requires management to remain accountable and supportive.
Chege highlights the importance of creating a sense of safety and real value in any organization. He suggests that leadership must have a listening ear and appreciate the whole team. As a good listener, the team leader must give full attention to colleagues, encourage them to open up, and communicate the goals and purpose of the organization.
Chege also emphasizes the need for regular reminders of the organization's promise to its clients. He stresses that leaders must be seen to appreciate the messenger, whether they bring good or bad news. This creates a safe environment where team members feel comfortable sharing their truth.
Furthermore, Chege advocates for adequate time and space for team members to engage with each other outside of their natural work space. This promotes a sense of belonging and oneness, which is essential for a positive work culture.
Chege concludes by highlighting the importance of leadership taking advantage of emotionally touching moments, such as the induction of new staff, to communicate important values. He also emphasizes the need for management to thank team members and encourage them to show appreciation to colleagues.
